Flexible RefundProtection
Travel with confidence. Because plans can change.
For a small additional fee, add extra flexibility to your booking and protect your payment if you need to cancel within the allowed timeframe.
What is Flexible Refund Protection?
Flexible Refund Protection is an optional add-on that allows you to receive a full refund if you cancel your activity at least 24 hours before the scheduled start time.
Commercial flexibility benefit
Offered directly by Mamajuana Travel
Not travel insurance
No third parties. No complex claims.
What's included
- Full refund if you cancel at least 24 hours before the activity
- Faster refund processing
- One free date change (subject to availability)
- Peace of mind at checkout
What is not covered
- No-shows
- Cancellations made less than 24 hours before the start time
- Missed tours due to late arrival
- Weather-related changes outside our control (unless the tour is officially canceled by us)
How to request a refund
Simple. No bureaucracy.
Contact us before the deadline
Reach out to us at least 24 hours before your tour start time.
We verify your booking
Our team confirms your details quickly — no lengthy forms.
Refund to your original payment
Your refund is processed back to the original payment method within a few business days.
How much does it cost?
Flexible Refund Protection is priced as a small percentage of your total booking amount, calculated automatically at checkout.
Minimum and maximum fees may apply.
Flexible Refund Protection is not an insurance product and does not replace travel insurance coverage. This optional add-on is offered directly by Mamajuana Travel under the terms described above.