Terms & Conditions

Last updated: October 30, 2026

1. Company Information

These Terms & Conditions govern your use of Mamajuana Travel's website and services. Mamajuana Travel (established 2011) is a licensed tour operator based in Santo Domingo, Dominican Republic, registered with the Ministerio de Turismo de la Republica Dominicana. By booking a tour, excursion or transfer through our website or via any of our representatives, you agree to be bound by these terms and by our Refund & Cancellation Policy.

2. Services

Mamajuana Travel provides tours, excursions, transportation, and related travel services throughout the Dominican Republic. We act as an operator organizing and delivering experiences led by our certified local guides. Some services involve third-party providers (see section 15).

3. Booking & Reservations

• Confirmation: Your booking is confirmed when you receive a booking confirmation email from Mamajuana Travel — after payment is received or, for pay-on-arrival bookings, when we confirm your reservation. The booking confirmation states the service, date, participants, price and applicable conditions, and it governs your booking.
• Accuracy: Please ensure all traveler information (names, dates, participant counts, pickup and flight details) is accurate at the time of booking. Errors may affect service delivery.
• Modifications: Date changes are subject to availability and to the rules of our Refund & Cancellation Policy, which sets out free-change windows, fees and limits.
• Group sizes: Minimum and maximum group sizes apply to certain tours. We reserve the right to cancel or merge tours that do not meet minimum participant requirements, and will notify you as soon as possible if this occurs.

4. Payment Terms

• Payment methods: PayPal (including credit and debit cards through PayPal) and, where offered at checkout, credit and debit cards processed by our card payment processor through Stripe. The methods available for each booking are shown at checkout.
• Pay on arrival: Where a tour offers it, no payment is taken at booking; you pay the amount stated in your booking confirmation on the day of the service. Cancellation and no-show rules of our Refund & Cancellation Policy still apply.
• Card statement: Card payments may be processed by a payment processor other than Mamajuana Travel. When applicable, its name is shown in the company information above and at checkout, and it may appear on your bank or card statement.
• Currency: All prices are listed and charged in US Dollars (USD). Your bank or card issuer may apply its own exchange rate or fees.
• Taxes and fees: Prices include applicable taxes and service fees unless stated otherwise at checkout.
• Price changes: Prices displayed at checkout are final for that booking. We may adjust prices for future bookings without prior notice.

5. Cancellations, Refunds & Date Changes

Cancellations, refunds, travel credits and date changes are governed exclusively by our Refund & Cancellation Policy, in the version accepted at checkout. Each tour page and your booking confirmation show the terms that apply to your booking. Refunds are made only to the original payment method.

Date change followed by cancellation (Anti-Rolling Clause): if you change the date of a booking and then cancel within the period stated in the Refund & Cancellation Policy, the refund is calculated using whichever of the original tour date or the new tour date results in the lower refund, counting from the time we receive your cancellation request. This rule prevents date changes from being used to extend the free-cancellation window and is applied in the same way to every booking.

6. Chargebacks & Payment Disputes

If you have a problem with a charge, please contact us first — we can usually resolve it faster than a dispute. If you open a chargeback or payment dispute with your bank, card issuer or PayPal, we will provide them with the records of your booking, including your acceptance of these Terms and of the Refund & Cancellation Policy at checkout (date, time and IP address), the booking confirmation and our communications with you, and records of attendance, pickup or no-show. Refunds are due only as provided in the Refund & Cancellation Policy.

7. Assumption of Risk

Many of our activities take place outdoors and involve inherent risks — for example swimming, snorkeling and boat trips, buggy and off-road rides, hiking, waterfalls, and travel on public roads. By participating you accept those inherent risks, agree to follow the instructions of guides, drivers and crew, and to use the safety equipment provided. Guides may stop or modify an activity, or refuse participation, when conditions or a participant's behavior make it unsafe.

8. Health, Pregnancy & Minors

• Health: You must tell us before booking about any medical condition, allergy, disability or pregnancy that may affect participation, and respect the health restrictions listed on each tour page. Participants who do not meet a tour's stated restrictions may be refused participation, and the Refund & Cancellation Policy applies.
• Physical condition: Certain tours require a reasonable level of physical fitness. Participation is at your own risk if you have not disclosed relevant health information.
• Minors: Minors must be accompanied by a parent, legal guardian or a responsible adult who books on their behalf and is responsible for them during the activity. Age limits shown on each tour page apply.

9. Customer Responsibilities

• Valid ID: All travelers must carry valid government-issued identification. Non-Dominican nationals must carry their passport or valid travel document.
• Punctuality: Please be at the pickup or departure point at the scheduled time. We cannot delay tours for late arrivals; missing the departure is treated as a no-show.
• Conduct: Disruptive, unsafe or unlawful behavior, or being under the influence of alcohol or drugs to a degree that puts the participant or others at risk, may result in removal from the tour without refund.

10. Airport Transfers & Flight Delays

For transfers you must provide correct flight details (airline, flight number, date and time) and keep us informed of changes. We monitor the flight details you give us; waiting time and any extra-waiting charges are those shown in the transfer details at booking. If incorrect or missing flight information causes a missed pickup, the service is treated as a no-show under the Refund & Cancellation Policy.

11. Lost Items

Please keep your belongings with you. We are not responsible for personal items lost or left in vehicles, boats or venues. If an item is found we will try to contact you; any delivery or shipping cost is at your expense.

12. Photos & Media

Guides and staff may take photos or videos during activities. We use images in which you can be identified for marketing only with your consent, and you may ask us at any time not to photograph you or to remove an image. Content you share with us through community features is used according to the permissions you choose.

13. AI Assistant

Our website chat includes an AI assistant (Hot AirBallon AI). Its answers are for information only and are not binding. Prices, availability, inclusions and policies are confirmed at checkout and in your booking confirmation, which prevail over any chat answer.

14. Liability Limitations

Mamajuana Travel takes every reasonable precaution to ensure the safety and enjoyment of your experience. However, we cannot be held liable for:

• Acts of nature (hurricanes, flooding, earthquakes) or force majeure events beyond our control.
• Delays or disruptions caused by third-party service providers.
• Personal injury, illness, loss, or damage to personal belongings unless caused by our gross negligence.
• Local conditions, road closures, or government-imposed restrictions that affect tour delivery.

To the extent permitted by law, our maximum liability to you shall not exceed the total amount paid for the affected service.

15. Third-Party Providers

Some services are delivered with third parties (for example hotels, venues, boat and transport operators, attractions, and payment processors). Their own terms may also apply. We select providers with care and remain your point of contact for your booking.

16. Intellectual Property

All content on the Mamajuana Travel website — including text, photographs, videos, logos, and trademarks — is the property of Mamajuana Travel or used with permission. You may not reproduce, distribute, or use our content for commercial purposes without prior written consent.

17. Privacy

Your personal data is handled in accordance with our Privacy Policy.

18. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Dominican Republic. Any disputes shall be subject to the exclusive jurisdiction of the courts of Santo Domingo, Dominican Republic.

19. Changes to These Terms

We may modify these terms. Updated terms will be posted on this page with a revised "Last updated" date and apply to bookings made after that date; your booking is governed by the version in force when you booked.

20. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

• Email: info@mamajuanatravel.com
• Phone: +1 809 939 0555
• WhatsApp: +1 809 939 0555
• Address: Santo Domingo, Dominican Republic