Understanding Your Tour Confirmation
Last updated: March 31, 2026
What your confirmation email contains and what to do with it
After completing your booking on Mamajuana Travel, you receive a confirmation email within a few minutes. This email is both your booking receipt and your preparation guide.
What's in your confirmation email
- Booking reference number — Your unique booking ID. Keep this handy for any communication.
- Tour name and date — The tour you booked and your scheduled departure date.
- Group size and price paid — Number of adults and children, total charged.
- Pickup information — Your hotel name and approximate pickup window (exact time sent the evening before).
- What's included — Summary of what your booking covers.
- What to bring — A checklist for your tour type.
- Contact information — Phone and WhatsApp number for our local team.
- Cancellation policy reminder — Your free-cancellation deadline.
Didn't receive your confirmation?
- Check your spam or junk folder
- Verify the email address entered at checkout
- Contact us via WhatsApp — we can resend the confirmation immediately
Do I need to print it?
No — simply show your booking reference on your phone. Our guides have access to all booking details digitally.
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