What Happens if a Tour Is Cancelled Due to Weather

Weather cancellations — your rights and our process

The Dominican Republic has a beautiful tropical climate, but storms and rough seas can occasionally affect tour operations. Safety always comes first.

When we cancel for weather

• A tropical storm or hurricane is forecast in the tour area
• Seas are too rough for safe boat travel (typically winds above 25 knots)
• Heavy rainfall makes hiking or outdoor activities unsafe
• National park authorities close access to the destination

How we notify you

We monitor conditions closely for all departure dates. If a cancellation is necessary, we notify you by email and WhatsApp as early as possible — usually the evening before or early morning on tour day.

Your options after a weather cancellation

• Full refund — Complete refund to your original payment method, no fees.
• Reschedule — Choose another available date at no extra charge.
• Tour credit — Apply the full value to any other tour on our platform.

Tip: travel insurance

We recommend travel insurance covering cancellations and weather disruptions, especially if traveling during hurricane season (June–November).